Refund policy

Returns and Refunds (UK) - for EU Customers please scroll to the end.

Our goal is to ensure your satisfaction with your online food purchase. However, due to the nature of food products, certain items may not be returnable. 

Non-Returnable Items:

  • Items that have been consumed or opened, unless defective or damaged.
  • Items that are part of a special offer or promotional sale. 

Eligible Returns:

  • Damaged or defective products: If your order arrives with damaged or defective items, please contact us within 14 days of delivery.
  • Incorrect items: If you receive an item different from what you ordered, please contact us within 14 days of delivery. 

Return Procedure:

  1. Contact us within 14 days of delivery at helllo@yoyolaossauce.co.uk to report the issue.
  2. Provide details about the problem, including photos of any damage or defect.
  3. We will guide you on how to return the item.
  4. Once we receive the returned item, we will assess the situation and process your refund or exchange accordingly. 

Refunds:

  • If a return is accepted, we will issue a full refund to your original payment method.
  • Refunds will be processed within 7 business days of receiving the returned item. 

Important Notes:

  • Return shipping costs are typically the customer's responsibility, unless the return is due to our error.
  • We reserve the right to deny returns that do not meet the criteria outlined in this policy.
  • This policy is subject to change without notice. 

Contact Information:

hello@yoyolaossauce.co.uk

EU Customers – Right of Withdrawal

If you are based in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item in your order, without giving any reason.

How to exercise your right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires. You can do this by logging into your account and submitting a return or cancellation request.

Alternatively, you may contact us directly at hello@yoyolaossauce.co.uk

Exceptions

The right of withdrawal does not apply to:

  • Perishable goods that may deteriorate or expire rapidly
  • Sealed goods which are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery

Refunds

Once we have received your withdrawal request, we will refund all payments received from you, including standard delivery costs, within 14 days. Refunds will be issued using the same payment method you used for the original transaction.

You are responsible for the cost of returning the goods.